Who we are

Welcome to Arte Tikuna https://www.artetikuna.com
At Arte Tikuna, we are dedicated to promoting and marketing the ancestral handicrafts of the Tikuna people, from the Amazon. We deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases.

By using our site, you agree to the practices described in this policy.

2. Information We Collect

We collect several types of information to provide and improve our services:

  • Personally Identifiable Information: When you make a purchase, sign up for our newsletter, or contact us, we may collect data such as:
  • First and last name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (these are processed directly by our payment gateways and are not stored on our servers).
  • Automatically Collected Information: Like many websites, we collect information that your browser sends when you visit our site.
  • IP Address
  • Browser type and version
  • Pages you visit and the time you spend on them
  • Date and time of your visit
  • Cookies and similar technologies (See our Cookie Policy below).

3. Use of Your Information

We use the information we collect for the following purposes:

  • To process and manage your orders (including shipping and billing).
  • To communicate with you about your order, respond to your inquiries, and provide customer support.
  • To send you our newsletter and marketing communications (only if you have given your express consent). You may unsubscribe at any time.
  • To improve and personalize your experience on our website.
  • To detect and prevent fraud and improve the security of our site.
  • To comply with legal obligations.

4. Sharing and Disclosure of Your Information

Arte Tikuna does not sell or rent your personal information to third parties. We only share your information in the following circumstances:

  • Service Providers: With companies that help us operate our business (for example, shipping companies like Servientrega or DHL, payment processors like PayPal or Mercado Pago, and email marketing platforms). These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose it or use it for any other purpose.
  • Legal Compliance: If we are required to do so by law, regulation, legal process, or governmental request.
  • Protection of Rights: To protect the rights, property, or safety of Arte Tikuna, our customers, or others.

5. Security of Your Data

The security of your information is important to us. We implement technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights over your personal data:

  • Access and Rectification: You can request access to the information we hold about you and correct it if it is inaccurate.
  • Deletion: You can request that we delete your personal data.
  • Objection to Processing: You can object to us processing your data for direct marketing purposes.
  • Withdrawal of Consent: At any time, you may withdraw the consent you have given us to use your information.
  • Data Portability: You can request a copy of your data in a machine-readable format.

To exercise any of these rights, please contact us at contacto@artetikuna.com.

  1. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, legal, or accounting purposes).

  1. Cookies (Cookie Policy)

Our site uses «Cookies» to improve user experience. A cookie is a small file placed on your device.

Types of Cookies we use:

Necessary for basic site functionality (e.g., shopping cart).

They help us understand how visitors interact with the website (e.g., Google Analytics). This information is anonymous.

They allow us to remember your preferences (e.g., language).

They are used to show you relevant ads on other platforms.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our site.

  1. Links to Other Websites

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party site. We strongly encourage you to review the Privacy Policy of each site you visit. We have no control over the content, privacy policies, or practices of third-party sites or services.

  1. Children’s Privacy

Our services are not directed to children under the age of 18 («Children»). We do not intentionally collect personal information from children. If you are a parent or guardian and you believe your child has provided us with information, please contact us. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information from our servers.

  1. Changes to this Privacy Policy

We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the «last updated» date at the top. We encourage you to review this Privacy Policy periodically for any changes.

  1. Contact

If you have any questions about this Privacy Policy, please contact us:

Email: contacto@artetikuna.com
WhatsApp: +5597984203535